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Box built a demo of Jev classifying and routing incident reports inside Box. The workflow pulls an incident report from Box, builds a state object from it, and asks Jev two questions: is this customer-facing, and how severe is it. Jev answers typed questions in a single pass, so there is no free-text output to parse.
Based on those answers, the file moves into one of three folders, Escalate, Monitor, or Review, and a metadata template instance is set on the file with the result. Each answer comes back with a confidence estimate, so anything below the threshold goes to Review for a person instead of routing itself. Box’s post puts the appeal this way: Jev returns booleans with probabilities, enums and scores, so there is no output to parse and no schema to keep in line.
